Terms & Conditions

This information sets out the Terms and Conditions policy for CV makeover, cover letter or application form Supporting Statement services carried out by CV Makeover Expert on your behalf.

  1. Acceptance of terms

Your access to and use of this website is subject exclusively to these Terms and Conditions. You will not use this website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the website.

  1. Information submitted by you

Your CV, cover letter or Supporting Statement is based on information which you supply. You are solely responsible for ensuring that information you supply is true, accurate, current and complete. Information which you supply must not be discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights or any person in any jurisdiction.

  1. Privacy

Please refer to Privacy Policy below for more details.

  1. Contractual terms

No contract exists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any services or for changing any prices. We retain the right to revoke your right to continued use of our services at our discretion.

  1. Completion of CV writing service

You will receive your new CV by close of business within the specified time period following confirmation of payment, provided there are no delays in receiving your feedback at the first draft* stage. All CVs will be formatted in Microsoft Word and the final version emailed to you in both Word and PDF format, unless otherwise requested.

*Please note that once we have submitted a first draft of your CV to you for review, all remaining work on the CV must be completed no later than 14 days from this point. If there is a prolonged delay on your part in coming back to us with the information required to complete your CV, and the delay exceeds 14 days, we will apply a £50 administration charge before we can release your final CV to you. This is to cover the additional administration costs we incur under these circumstances.

  1. Job offers

Whilst we have a very high success rate in the number of people securing interviews following our CV writing, cover letter and Supporting Statement service, we do not in any way guarantee that the use of our professional services will result in an interview or job offer for you. Please read ‘Our Service Guarantees‘ here to see what we can and do guarantee you.

  1. Liability

We accept no liability for any loss (whether direct or indirect, for loss of business, revenue or profits, wasted expenditure, corruption or destruction of data or for any other indirect or consequential loss whatsoever) arising from your use of the website and we hereby exclude any such liability, whether in contract, tort (including for negligence) or otherwise. We hereby exclude all representations, warranties and conditions relating to this website and your use of it to the maximum extent permitted by law. You agree to indemnify us and keep us indemnified against all cost, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of this website. You must notify us immediately if anyone makes or threatens to make any claim against you relating to your use of this website. This does not affect your statutory rights as a consumer.

  1. Links to Other Websites

This website may provide links to other websites which we hope will be of relevance to you. We do not accept any responsibility for the content of those websites, the owners of which do not necessarily have any connection or association with us.

  1. Copyright

Unless otherwise stated, the copyright and similar rights in all material published on the website are owned by CV Makeover Expert. You are permitted to print or download extracts from this material for your personal use only. None of this material may be used for any commercial or public use. No part of the website or any material appearing on the website may be reproduced or stored in or transmitted to any other website. No material appearing on the website may be disseminated in any form, either electronic or non-electronic, nor included in any retrieval system or service without the prior written permission of CV Makeover Expert and the payment of a specified fee. Any rights not expressly granted herein are reserved.

  1. Payment and cancellations

All payment for professional CV writing services are payable in full in advance via bank transfer or PayPal invoice. We regret to inform you that we do not accept payments by cash or cheque. Orders cannot be cancelled or a refund issued once we enter into a contractual agreement, signified by the receipt of payment.

  1. Complaints

If you are unhappy with any part of our service, you have the right to complain. All complaints must be made in writing by post to: CV Makeover Expert, 43 Old Jamaica Road, London SE16 4TE. All complaints will be dealt with in the strictest confidence.

  1. Changes to Policy

CV Makeover Expert reserve the right to update or amend these terms and conditions at any time. Your continued use of the website following any changes shall be deemed to be your acceptance of such changes. It is therefore your responsibility to check the terms and conditions regularly for any changes. Your statutory rights are not affected by any of our terms, conditions or policies.

  1. Disclaimer

All advice offered on this site and by CV Makeover Expert is given in good faith and is provided ‘as is’. We accept no responsibility if you should suffer loss or damage as a result of taking our advice.


Privacy Policy

This information sets out the Privacy Policy for CV makeover, cover letter or application form Supporting Statement services carried out by CV Makeover Expert on your behalf.

1. General statement

We are committed to protecting the privacy of our website visitors and customers. We fully appreciate and respect the importance of your privacy on the internet. We will only collect personal information about you with your awareness and permission. Any personal information which you provide to us and/or which we obtain about you will be kept secure and confidential using appropriate technical measures and by ensuring any employees are trained and aware of how to protect your personal information. We will not disclose any information about our customers to third parties unless we have your permission to do so. All customer information retained is done so in accordance with the Data Protection Act 1998.

2. Collection and use of information

You agree that any data you provide to us will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to it. We will only collect personal information which is necessary to provide you with a professional CV writing service or cover letter, or to provide customer services, respond to complaints, and for communication purposes. By this we mean we may periodically send promotional emails about new products, events, special offers or other information which we think you may find interesting, using the email address which you have provided. Occasionally we may contact you for market research purposes. We may also use the information to customise the website according to your interests. To opt out of this, please email us at mildred@cvmakeoverexpert.com.

3. Retention of Personal Information

We will keep your personal information for as long as necessary for the purposes for which it was collected in order to provide you services as outlined above, to conduct our legitimate business interests, or where otherwise required by law.


Data Confidentiality Agreement

In preservation of your data confidentiality, CV Makeover Expert shall use all reasonable commercial efforts to:

  • preserve the confidentiality and avoid the disclosure of your Confidential Information (defined below), unless strictly required otherwise by law;
  • limit access to your Confidential Information to those of its employees or agents granted access rights by you through use of the Services (as defined in the Terms & Conditions), unless requested otherwise by you in writing or email;
  • not at any time disclose, give, or transmit (in any manner or form or for any purpose) your Confidential Information to any person, party, firm, or corporation other than you except as specified in this Data Confidentiality Agreement or the Terms & Conditions, and unless required by law;
  • immediately notify you in the event of any disclosure which is required by law;
  • not use any Confidential Information in any way other than for the purpose of providing the Services to you and the utilisation of these Services by you in accordance with the Terms & Conditions (“Purpose”) without your permission;
  • ensure that all CV Makeover Expert employees or agents (freelancers) to whom your Confidential Information is disclosed are legally bound to keep your Confidential Information confidential and not to use the Confidential Information except for the Purpose. “Confidential Information” means all of your Data (as defined in the Terms & Conditions) stored using the Services, or any other proprietary information created through use of the Services.