Frequently Asked Questions

Here are some questions we frequently get asked about CV Makeover Expert services. If your question isn’t listed here, please feel free to contact us and we’ll do our best to help.

How long will my CV take to process?

It usually takes seven working days from the time you submit your CV and make payment to the time you receive your final version. If you want it quicker than this, please opt for the Gold Service which has a three working days turnaround period.

 

Can I book a face-to-face CV makeover consultation with you?

Having provided professional CV makeover services for over a decade, we have found email and phone consultations to be the most effective methods for my clients, which also allows for quicker delivery of services. However, if you have an exceptional circumstance that requires a face-to-face consultation, please contact us to discuss your needs. Please note that an additional fee will be applied for face-to-face consultations.

 

Can you guarantee I’ll get an interview?

We cannot guarantee job interviews as there are several factors involved in interview shortlisting – with a great CV, cover letter and/or application form being the main one. However, what we do have is an excellent track record of creating CVs, cover letters and application form supporting statements that land interviews for our clients, so you can be rest assured you’re in good hands. Please read the testimonials to see what previous clients have to say, and please read our service guarantees to find out what guarantees you can be sure of when booking with CV Makeover Expert.

 

What if I am not entirely happy with the CV produced?

We have a 100% satisfaction guarantee at CV Makeover Expert. Our aim is to make sure that you are entirely happy with your CV, cover letter, supporting statement or LinkedIn profile, which is why you will always get the chance to approve a first draft before the work is completed. We will make any changes necessary at draft stage and continue to work with you until you are completely satisfied.

 

Why do you take payment in advance?

Taking payment in advance is standard industry practice. As we provide a service to our clients, we take payment in advance to allow us to carry out the work quickly and efficiently, and also to plan ahead so we can give you the individual attention you deserve when you book your CV Makeover Expert service.

 

Do you keep my CV on file in case I want to make changes later?

Yes, we will keep your CV on file for up to two years in case you want to make use of our services again in future (a discount is available for repeat clients). However, once you have paid for your professional CV makeover, you will receive the final version in both Word and PDF format so you can generally update it yourself at your leisure. We operate under the Data Protection Act (1998) and will keep all your details private and confidential at all times.

 

Do you offer help with interviews?

Yes, interview preparation support is available with the Platinum Service.

 

Do you only work with clients in the UK?

Absolutely not! We’ve had clients from all over the world including the United States, Saudi Arabia, South Africa, Belgium, Switzerland, Trinidad, Germany, Netherlands, Ireland and expats in Ghana and Bangladesh.

 

What industries do you cater for?

We have served clients in many industries including Communications, Information Technology (IT), Engineering, Retail, International Development (NGOs), Medical, Healthcare, Social Media, Education, Finance, Brand management, Marketing, Film (Creative), Administration, Human Resources (HR), Criminal Justice, Manufacturing & Distribution, Journalism, Media, Transport, Social Work, Design, Hospitality, Leisure and Tourism, Sales, Law, Accountancy, Property, Housing, Counselling and Youth Work. We have also worked with business owners, Consultants and Project Managers in the private and public sector.

 

Do you have a referral scheme so I can send more people your way?

Great question! 80% of our business comes from referrals and recommendations so we are grateful for people like you who spread the word about CV Makeover Expert. We are in the process of setting up a formal referral system, but in the meantime if you have someone in mind you would like to refer, please contact us with their details and as a welcome, we will extend a 10% discount to them upon booking.